Do you ship to my city and location?
We currently deliver in Ahmedabad, Bangalore, Chennai, Ghaziabad, Goa, Greater Noida, Gurgaon, Howrah, Hyderabad, Kochi, Kolkata, Mumbai, Navi Mumbai, New Delhi, Noida, Pune, Kochi, Mysore,(Please recheck with other cities list) . We are coming to other cities very soon and will keep you posted!
What is the estimated delivery time?
Products are typically dispatched within 1-4 days of order confirmation depending on Your destination and services related to the Product shall be provided after the delivery of the Product. Once the product is dispatched for delivery we will notify you of the same. Your maximum shipment time is 15 days All the products are transported and delivered using the Square Foot or its partner delivery network. While we try to ensure that the Product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not got in touch with you.
Are there any shipping charges?
We charge for shipments as the material is voluminous and heavy. Any additional charges like entry taxes shall be borne by us. When you enter a pin-code in the address field while ordering a product, the system will indicate what we charge for shipments to your pin-code.
How do I track my order?
The best way to check for your order is to track through our online helpline nos 022-4047-6211 or email@example.com and we will revert back to you within 24 working hours.
What should I check when the product is delivered to me?
Please check for all the following items when the product is delivered to you: Please check on all external surfaces across the product for any breakages, cracks, chip-offs. All products that involve assembly, incase you have bought the installation service from us, installation team will come separately and install this. You can also reach out on our helpline nos and request installation incase of any confusion. Wood has natural qualities such as differing grain patterns, minimal stain differences and small knots - small knots which structurally don't impact the product will be fully filled with putty and polished to make sure that they don't hamper the product; knots that alter structural stability of the product would be rejected at the quality control stage; differing grain patterns and stain differences are generally acceptable on hard wood products Hard wood products may expand slightly during the summer months because of which some drawers may get stuck. This is normal, and nothing to be worried about. Reach out to our customer care team with your request, and our after-sales service team will come by and minimise the expansion by sanding the sides of the product. Once the product is delivered and our delivery team leaves your location, we will be able to only honour manufacturing defects and other fair usage breakages as outlined in the warranty policy.
What if I receive a damaged product?
We work with manufacturers who have highly specialized quality control measures that ensure the product is up to our standards when you receive the product. In case you receive a damaged product (damage as defined above), please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please write to us at firstname.lastname@example.org. Our team will assess the damage and get back to you within 2 business days. Depending on the degree of damage, we will either repair the product, or offer you a replacement.
Can I cancel the order?
We take great pride in all the designs we create and curate. In the rare case that you do not like the product, or are unable to make space for it, you may cancel the order only in the following cases and in the following manner. 1. Cancellation prior to delivery - You can cancel your order for any product at any time prior to its delivery by logging into your account and selecting the 'Request cancellation' option. Cancellations are accepted only within 48 hours of placing an order 2. Cancellation at the time of delivery - In case you are unhappy with a product, you may return the same on the spot, at the time of delivery. Cancellation at the time of delivery is not allowed. 3. Cancellation after delivery is not allowed - After delivery of the product, only After Sales services will be applicable, and cancellation is not an option.
Is there a cancellation fee applicable?
We generally do not levy cancellation fees incase of cancellation within 48 hours.
Once we have delivered the product and left the customer's premises, we will not be able to accommodate any cancellation or replacement requests (other than as covered by the product warranty). We recommend that customers be present at the time of delivery to check for any possible manufacturing defects. Should there be any, please inform the Service Associate. Our delivery staff will assist you with any questions you may have.